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MDM_BIKE_FAQ

 


About the Bike MS: Bike to Bordeaux
Q: Who do I make checks payable to?
Q: What should I do with cash and checks I receive as donations? 
Q: What happens if it rains?
Q: Can children participate?
Q: Do I have to wear a helmet?
Q: Can family and friends join me?
Q: Can I have someone to follow me in case I don't make it?
Q: What do I do with my pledge sheets?
Q: What if I can't collect my donations?
Q: Can I bring a friend with me who didn't register prior to the event?
Q: Are pets allowed?
Q: Is my registration fee refundable?
Q: Can I see a map of the route?
General Questions
Q: What if I forgot my username and password?
Q: How do I change my username and password?
About my Participant Center
Q: What is a Personal Page?
Q: By default I have a personal page, do I have to change it?
Q: How do I change my fundraising goal?
Q: How do I change my team name, my team goal or my team division?
Q: How can I see who has donated to me?
Q: How can I see who is on my team?
Q: What is a team message?
Q: What is the difference between making my personal page private or public?
 

 

  

About the Bike to Bordeaux

Q: Who do I make checks payable to?

Please make all checks payable to the National Multiple Sclerosis Society.

Q: What should I do with cash and checks I receive as donations?

Donations can be mailed to the National MS Society, Maryland Chapter at: 2219 York Rd. Suite 302, Timonium, MD 21093. The donations mailed into our office will be entered into your online account. Please include your name and the event in the memo field or in a separate note included with the donations. All riders must turn in at least $150 in donations by September 28th in order to ride. If you have not turned in the minimum pledge by the start of the event, the National MS Society will discuss payment options with you, including charging the balance onto a credit card.

Q: What happens if it rains?

Keep your fingers crossed! We hope that it will not rain during Bike MS: Bike to Bordeaux, but we will ride rain or shine. In the event of lightning or other dangerous conditions, we will delay the event until conditions improve. 

Q: Can children participate?

Cyclists must be 12 years old or older by September 28, 2013 in order to ride on a single-seat bike (parents must still ride in the event with their child age 12-17 at all times). No children under the age of 12 are permitted to ride. All cyclists under the age of 18 must bring a notarized waiver, signed by a parent, to the event. A notary will be available at registration. No children are allowed on the backs of bikes or sidecars. Please call the chapter at 443-641-1200 to request a special waiver be mailed to you.

All riders between the ages of 12-17 must complete the following training steps with a parent or legal guardian:
--review of safety brochure; and review of special flyer for youth riders and parent/legal guardian.

If the child is on a tandem, all requirements above still apply.

See the Safety page of this website for a safety brochure.

Q: Do I have to wear a helmet?

YES! For your own safety, helmets are required at all MS cycling events and conditioning rides. You will be removed from the route if you are not wearing a helmet.

Q: Can family and friends join me?

Family and friends are always welcome! We encourage your friends and family to cheer for you at the finish line. Lunch for cyclists is included in the registration fee and wristbands for lunch are available for others to purchase for only $10.

Q: Can I have someone follow me in case I don't make it?

In the interest of safety, we must limit the number of motorists on the route. We provide plenty of SAG vehicles throughout the ride, equipped with HAM radios. They will transport any cyclists in need.

Q: What do I do with my pledge sheets?

You keep your pledge sheets--use them to track the donations you've collected and to follow-up with your donors after the event.

Q: What if I can't collect my donations?

When you ride the Bike MS: Bike to Bordeaux, you are making a commitment to fulfill the $150 pledge minimum. We count on each and every dollar to provide services and research to help those with MS. If you are finding it difficult to collect your pledges, please call us. We can provide you with some fundraising ideas. Cyclists unable to meet the minimum pledge requirement will not be allowed to participate in the activities of the Bike MS.

Q: Can I bring a friend with me who didn't register prior to the event?

Yes! Your friend will need to pay a full registration fee of $25 as well as turning in the $150 pledge minimum. We encourage everyone to pre-register.

Q: Are pets allowed?

No, pets are prohibited at Linganore Winecellars.

Q: Is my registration fee refundable?

No. If you have registered for the event and have now found out that you will no longer be able to participate, your registration fee is nonrefundable. It will be considered a general donation to the Chapter.

Q: Can I see a map of the route?

For the safety of all our participants, routes are not made public until the day of the event. Please be aware that the routes are very hilly and challenging.

General Questions

Q: What if I forgot my username and password?

Remember that your username and password are case sensitive.
Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact Liz Johnson at elizabeth.johnson@nmss.org or 443-641-1225 for help.

Q: How do I change my Username and/or Password?

First, login to the site using your username and password. Once logged in, you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.

About my Participant Center

Q: What is a Personal Page?

A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your bike center. You will be able to customize images, text and the style/color layout of the page.

Q: By default I have a personal page, do I have to change it?

Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.

Q: How do I change my personal fundraising goal?

First, you will need to login to your
Participant Center. On the bottom right side of the Participant Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.

Q: How do I change my team name, team goal or team division?

Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her
Participant Center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name, division and goal.

Q: How can I see who has donated to me?

Login to the site using your Username and Password. Go to your
Participant Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts having been donated.

Q: How can I see who is on my team?

Login to the site using your Username and Password. Go to your
Participant Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.

Q: What is a team message?

Simply go to your
Participant Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.

Q: What is the difference between making my personal page private or public?

By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.

 

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